FAQ
Basics
- What is Bound IP?
Net Neutrality - Bound IP was created to address a growing number of ISP's who either degrade or block certain services over their networks. Bound IP gives choice back to the consumer.
Voice Over Internet (VOIP):
Yahoo messenger, Skype, Microsoft Messenger and Vonage offer a subscriber the ability to "call" someone using your computer. However, several ISP's are blocking or degrading this service in order to force a consumer to use a ISP sponsored service. States such as the UAE block this technology outright while US corporations, such as Clearwire, claim that they might degrade the quality of competing services by adding choppy and delayed services. Bound IP prevents that.
More information is available from online sources:
- Getting started
- Download the client application from:
http://www.boundip.com/download.php
- Run the client install shield and follow the instructions
- Run the "Bound IP" application (from the Start/Programs/Bound IP menu)
- The client application will connect to the Bound IP service provider to validate current version (this happens with every startup to keep the installed distribution current)
- Login/Account Creation dialog is displayed. The first time, simply press "create new account" (Paypal is required)
- Enter the (Paypal issued) username:password and press "login"
- There are "start" and "stop" buttons. They, respectively "start" and "stop" the client.
Using BoundIP
- Installing and downloading
The client can be found on the
download page. Simply download the client and follow the instructions.
- Signing up for the service
The easiest way to sign up is by
installing the client. Alternatively you can go directly to the
sign up page. To simplify the process, all billing is done through Paypal.
- I forgot my username and password
All user-name and password information is stored by Paypal. To find you user name and password simply
log in to your Paypal account and view your purchased subscriptions.
- Signing in
You will find Bound IP installed in your windows start menu, and on the Desktop. Start/Programs/Bound IP. To sign in enter the user-name and password that was given to you during the sign up process and click "Login".
Under windows Vista, BoundIP requires administrative privlages to run. When you run BoundIP, if you are not a privilaged user, Vista will prompt you to enter the Administrator password.
- Testing your VOIP or other services
First make sure that the Bound IP client says "Running". Start the VOIP client of your choice, such as Yahoo, Vonage, or Skype, and use it as you normally would. If the client can not connect or voice does not work, please email us:
info@boundip.com.
- Signing off
To quit Bound IP either exit the program or click on .Stop.
Billing
- How do I pay for BoundIP?
All billing is done through Paypal. Your BoundIP account is billed as a "Recurring Payment", at intervals depending on the length of service you chose (billing cycle). This means that your Paypal account will be billed for BoundIP service
automatically at the end of each billing cycle. For more information, please refer to Paypal's
policy page.
- How do I cancel my BoundIP service?
Billing is done through Paypal. To cancel, go to your Paypal account and view your purchased subscriptions. You will see your BoundIP subscription and you can cancel it from there. As BoundIP is billed as a "Recurring Payment", you must cancel your subscription 3 days prior to the date on which it is due. In case you have a problem cancelling, contact
info@boundip.com. Please be sure to uninstall the BoundIP client as soon as you cancel your subscription.
- How do I change my method of payment in Paypal?
If you wish to use a different credit card, for instance, you will have to change the card you use for your Paypal account.
Please note: some BoundIP subscribers have had their subscription automatically cancelled by Paypal when they switched to a different card. If you encounter any problems, contact us at:
info@boundip.com
Problems
